About the course:
Learning style: Mixed (Classroom & E-Learning)
Course provider: Challenger Institute of Technology
Key contact: Stephen Goodlet
(CILT) Coordinate Quality Customer Service
This training covers the performance outcomes, skills and knowledge required to coordinate quality customer service in operations.
At the completion of this short course you will be able to:
Plan to meet internal and external customer requirements to ensure the delivery of quality service and monitoring, adjusting and reporting customer service.
Self-Paced / Approx 4 hrs
Online / Classroom
Available 24/7 online / Classroom TBA.