About the course:

Study time commitment: Short Course

Learning style: E-learning

Who is the course for: Entry Level

Course provider: Management Consultancy International

(CILT) Coordinate Implementation of Customer Service Strategies

Course Outline

This course investigates the ideologies and processes surrounding the strategic planning of customer service processes within the workplace. It covers customer service improvement methods and processes including internal and external information gathering.

Learning Outcomes: 

At the completion of the program participants should be able to:

  • Advise on customer service needs
  • Support implementation of customer service strategies
  • Evaluate and report on customer service



Delivery Mode




Course Code

BSBCUS401B – (Unit from the Certificate IV of Front Line Management)


Participants who satisfactorily complete all the units from the Certificate IV in Front Line Management will be awarded the Certificate (Certificate IV in Front Line Management BSB40812)and 100CPD Points. 

Completion of any of the units within the Certificate will result in a Statement of Attainment.


On Application 

Commencement Dates 

Available 24/7


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