About the course:
Study time commitment: Short Course
Learning style: Mixed (Classroom & E-Learning)
Course provider: Challenger Institute of Technology
Key contact: Stephen Goodlet
(CILT) Apply Conflict/Grievance Resolution Strategies
This training involves the skills and knowledge required to apply conflict resolution strategies to resolve grievances that may occur in the course of work.
At the completion of this short course you will be able to:
- Identify potential conflict situations;
- implement appropriate conflict resolution strategies; and
- use effective interpersonal skills.
Self-Paced / Approx 4hrs
Online / Classroom
Available 24/7 online / Classroom TBA.