About the course:
Learning style: Mixed (Classroom & E-Learning)
Course provider: Challenger Institute of Technology
Key contact: Stephen Goodlet
(CILT) Coordinate Quality Customer Service
Course Outline
This training covers the performance outcomes, skills and knowledge required to coordinate quality customer service in operations.
Learning Outcomes
At the completion of this short course you will be able to:
Plan to meet internal and external customer requirements to ensure the delivery of quality service and monitoring, adjusting and reporting customer service.
Duration
Self-Paced / Approx 4 hrs
Delivery Mode
Online / Classroom
Pre-requisites
Nil
Course Code
TLII4001A
Fees
On Application
Commencement Dates
Available 24/7 online / Classroom TBA.