About the course:

Study time commitment: Short Course

Learning style: Mixed (Classroom & E-Learning)

Course provider: Challenger Institute of Technology

Key contact: Stephen Goodlet

(CILT) Apply Conflict/Grievance Resolution Strategies

Course Outline

This training involves the skills and knowledge required to apply conflict resolution strategies to resolve grievances that may occur in the course of work.

Learning Outcomes

At the completion of this short course you will be able to:

  • Identify potential conflict situations;
  • implement appropriate conflict resolution strategies; and
  • use effective interpersonal skills.

Duration

Self-Paced / Approx 4hrs

Delivery Mode

Online / Classroom

Pre-requisites

Nil

Course Code

TLIL4005A

Fees

On Application

Commencement Dates

Available 24/7 online / Classroom TBA.

Location:

, , , , , , ,