About the course:
Study time commitment: Short Course
Learning style: Mixed (Classroom & E-Learning)
Course provider: Challenger Institute of Technology
Key contact: Stephen Goodlet
(CILT) Apply Conflict/Grievance Resolution Strategies
Course Outline
This training involves the skills and knowledge required to apply conflict resolution strategies to resolve grievances that may occur in the course of work.
Learning Outcomes
At the completion of this short course you will be able to:
- Identify potential conflict situations;
- implement appropriate conflict resolution strategies; and
- use effective interpersonal skills.
Duration
Self-Paced / Approx 4hrs
Delivery Mode
Online / Classroom
Pre-requisites
Nil
Course Code
TLIL4005A
Fees
On Application
Commencement Dates
Available 24/7 online / Classroom TBA.
Location:
ACT, NSW, NT, QLD, SA, TAS, VIC, WA